![]() If your recorder is powered on, but you cannot see one or more connected cameras on your TV/Monitor or Smart Device, try the steps below.Ĭannot See the Recorder on Your TV/Monitor If you are still under warranty, please contact us to open a warranty claim and receive a new power supply. If the recorder powers on, then you may have a faulty recorder power adapter. Disconnect the recorder power adapter and replace it with a power adapter of the same amperage.Look for signs of melting and/or a burning smell.Check for any physical damage to the power adapter.Ensure you are using the power adapter that came with the recorder. ![]() Check to see if the recorder’s power adapter has gone bad.NOTE: Not all recorders have a power switch. Ensure the recorder’s power switch is turned to ON.This will help us identify if the issue is with the surge protector/power strip or the battery backup. If the power adapter is connected to a surge protector/power strip or battery backup, then unplug it and connect the recorder directly to the wall outlet.Plug another device into the outlet, such as a lamp, to see if it works. Check to ensure the outlet you have the recorder connected to is receiving power.If the LED on the recorder is turned ON but you cannot see an image on your monitor, please refer to the Video Loss section of this article.Some devices feature an internal fan, so if you can hear the recorder’s fan, it is receiving power.If the LAN port light is flashing green, the recorder is receiving power. If your recorder does not have an LED, check the Network port on the rear of the recorder.Verify the LED is on if your recorder has one.See if your recorder is receiving power.If your recorder is not powering on, please try the steps below before contacting technical support. NOTE: If you are still experiencing an issue after troubleshooting, please click on Contact Us from your product’s support page to reach our Technical Support Team via Live Chat or Phone. NOTE: Your product Series can be located on the support sticker on your recorder.Ģ. From your product’s support page, scroll down and click on “ Manual.” IMPORTANT: For more detailed information specific to your model or if you do not see your issue listed below, please see your product’s manual on your Series support page.ġ. Visit and enter your Series into the Search bar. This system does not support monitors/video outputs with less than 1080p resolution.Click from the list below to navigate to that section of this guide for more information. Image quality and resolution is dependent on the type of camera connected to the DVR, as well as TV/monitor resolution. HDMI output supports 4K HD for high definition multi-channel live or recorded video viewing. For compatibility, features, and instructions visit: 7. Availability and performance of certain features and services are smart device dependent and may not be available in all areas or networks. Controlling certain features in your security system requires a compatible smart device. For a list of compatible cameras, please visit 6. Compatible with certain Lorex analog HD cameras only. Person and Vehicle Detection must be disabled on all channels for Face Detection to be enabled on a single channel.Ĥ. You cannot enable both Face Detection and Person and Vehicle Detection at the same time. Face Detection is only available up to two channels. Night vision will also impact the accuracy of detection.ģ. Accuracy of Smart Motion Detection will be influenced by multiple factors, such as the object's distance from the camera, the size of the object, and the height and angle of the camera. 4K (8MP) Analog HD Cameras are required to take advantage of 4K recording.Ģ. View live or recorded video directly on your smartphone or TV with smart home compatibility (Compatible with Apple TV and Chromecast)ġ.Control your Deterrence cameras features with your voice (compatible with Google Assistant only).Quickly access your live footage with simple voice commands (compatible Alexa and Google) 6.Hard drive designed for advanced processing and the workload of 24/7 monitoring.Supports up to an 8TB hard drive with no hidden monthly cloud fees.Local built-in security grade hard drive ensures only you can access your footage.A panic button is located on the recorder to activate deterrence features on compatible cameras 5.Use Smart Search to filter motion events for reviewing footage quickly and easily.Receive notifications when a person, vehicle or a person's face is detected on your property from the Lorex Home™ app 3.Reduce unnecessary alerts and false alarms with Smart Motion Detection 2.Capable of recording up to 4K (8MP) resolution on all cameras.Digitally zoom in up to 8x on distant objects for better clarity.Record and view video up to 4K (8MP) Ultra HD resolution 1.
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